Sony is seeing its new financial year start today, and as we’re seeing brands try and entertain us with their absolute nonsense elsewhere on the web, the publisher and developer has actually got something good to say.
There are a few massive headline changes – which we’ll go into more detail in beneath – but the most important thing to know is: you can now request refunds from Sony within 14 days if a game you’ve purchased doesn’t work as it should.
This is pretty good for consumers: Sony had to backtrack and offer refunds to players a few weeks back when it was proved that Anthem was crashing some consoles and causing them to shut down, so now players have a 14 day window to activate a refund (with good reason), the company is more in line with platforms like Steam or Epic Games Store.
You can read all about refunds here, and you can read the full explanation of the Cancellation Policy when it comes to preorders at the link.
So, in the future, if you’re playing a game it crashes frequently, make sure you send crash reports to Sony: it’ll make the process of refunding much easier for yourself and other players in the future.
Below, you can see the details on the various Sony services and the new terms and conditions.
Change of Online ID
You cannot cancel or obtain a refund for your purchase of a change of online ID.
Games, game add-ons, season passes, in-game consumables and PlayStation™Video titles
You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming it.
Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass.
If you purchase in-game consumables on the PlayStation™Store, they will be delivered when you next launch the game, until then you will have up to 14 days from the date of transaction to cancel. If you purchase in-game consumables during gameplay, they will be delivered immediately so you will not be able to cancel the purchase. In-game consumables are items such as virtual currencies (e.g. FIFA packs or GTA Cash Packs), boosts and other items that are depleted during gameplay.
You may cancel a pre-order of digital content at any time before the release date and receive a refund to your PSN wallet. If the release date has passed, you can still change your mind and request a refund to your wallet up to 14 days after payment was taken for the pre-order, provided that you have not started downloading or streaming the content to your device.
If you have started to download the main part of the order, you will not be able to request a refund. Please be aware that downloads will happen automatically if Automatic Downloads are enabled in your system settings. To turn off Automatic Downloads, head to [Settings] > [System] > [Automatic Downloads] and untick the checkbox next to “Application Update Files”.
If you have not started to download the main product and your order included immediately-accessible extra content, this extra content will stop working if you cancel your pre-order and you will receive a refund to your PSN wallet. If no additional content was included, you will receive a refund to the original payment method where possible*.
*We are unable to do this for certain payment methods. In those cases, the refund will be sent to your PSN wallet.
You may have additional refund rights under applicable local law for pre-order purchases if the release date changes; nothing in the summary above or below limits any such rights under local law.
• PlayStation Plus, PlayStation Now, and Spotify Premium
You can cancel your purchase of a subscription to PlayStation Plus, PlayStation Now or Spotify Premium service and request a refund to your PSN wallet within 14 days from the initial transaction date, even after you start using the subscription. The refund may be reduced pro-rata to reflect the use you have had of the service. This may show as two transactions in your account transaction history: a refund to your wallet of the full amount originally paid and then a debit of a charge for the period of the service you received.
If you take advantage of a free trial when you sign up to a service, the 14-day cancellation period will commence on the day we accept your order of the free trial and the duration of the free trial will be included in the 14-day period. For example, if you sign up for a free trial which lasts 7 days and your wallet is debited for the subscription at the end of the trial, you will have 7 days after your wallet was debited to cancel.
Note: When you purchase PlayStation Plus, PlayStation Now or Spotify Premium subscription service, you agree to a rolling subscription with periodic billing (e.g., annual billing). You can stop making payments at any time by turning off [Auto-renewal] (click here for more information) but, beyond the initial 14-day cancellation period, you will not receive a refund for payments already made. When you turn off [Auto-renewal], your subscription will continue until the next payment is due, at which point it will end.
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